Track Order & Order Status Information
The information on this page may help you find the order status.
If you are unable to get the answer here, you can always contact our Customer Service Department by TrackOrder@FragranceByDesigner.com, or you can reach us at 888-723-6810 from Mon-Fri 8AM-5PM (EST). (Excluding federal holidays within the United States.)
We are here to help!
Note: Please allow up to one business day after your order has shipped for the tracking information to appear.
When your order ships, you will receive a “Shipping Confirmation E-mail” stating that your order has shipped. If the order has shipped by UPS or Federal Express, you will receive a link for tracking your package.
Allow up to one business day after your order has shipped for the tracking information to appear.
Please be aware that Standard Shipments are sent via "Delivery Confirmation" and therefore, do not have day-to-day updates in the same manner as a package sent via UPS or Federal Express.
Please be assured that your package has been shipped, and that typically standard shipments do arrive within 5-9 business days.
If your order has not arrived by the expected delivery date contact: TrackOrder@FragranceByDesigner.com
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If you provided a valid email address when you ordered, you will receive two emails:
- The first confirms your order.
- The second confirms your shipment. If the order has shipped by UPS or Federal Express, you will receive a link for tracking your package.
Please open that email and click the link for the latest information on your order If you are unable to track your order please send us e-mail to: TrackOrder@FragranceByDesigner.com or call our customer service line.
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All orders for in stock items placed by 5PM EST (Monday-Friday) are usually shipped within 24 - 48 hours (except holidays). Orders received on Saturday and Sunday are usually processed by Monday.
Estimated Overall Delivery Time:
- Ground - Standard Shipping: 5-9 business days
- Express U.S. Shipping: 3-4 business days
- Alaska/Hawaii: 4-6 business days
- Puerto Rico/Mexico/Canada: 8-12 business days
- All Other Countries: 11-22 business days
OVERALL DELIVERY TIME EXCLUDES WEEKENDS AND U.S. HOLIDAYS.
Please allow one extra business day* if a holiday falls on or between the order date and expected delivery date. For more information on shipping times, go to Shipping section.
If your product is on backorder for more than a week you will be notified.
*Business Days: Monday - Friday, excluding federal holidays within the United States.
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When trying to estimate when a package will be delivered, you should consider the following:
- Credit card approval must be received prior to processing your order.
- Shipping only occurs on business days – Monday through Friday excluding holidays.
- Expedited delivery is not available on Saturday or Sunday.
- Orders shipped outside the U.S.: Some countries may hold packages in Customs for a period of time as much as 2-3 weeks. Fragrance by Designer is not responsible for Customs delays.
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Your satisfaction is our primary concern. If you have questions, we are here to help.
Please contact our Customer Service Representative by phone from
Monday - Friday 8am-5pm EST (Excluding federal holidays within the United States.)
Call Fragrance By Designer toll-free at 888-SCENT10 (723-6810) with any questions you might have.
Or, contact Fragrance By Designer anytime by e-mail: contact@FragranceByDesigner.com
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