Welcome to Fragrance By Designer Help Center
Here you may find the answers to your questions about shopping this site. Simply select from the categories below for complete information. If you are unable to get the answers you need you can contact our Customer Service Department by e-mail, or by calling us at 1.888.SCENT10 (723-6810) with any questions you might have.
Order Information
Payment & Billing
Shipping
Returns, Cancellations or Changes
Contact Fragrance By Designer
More Information
Can I Place An International Order (Outside USA)?
FragranceByDesigner.com offers international shipping to over 30 countries worldwide via USPS, DHL or FedEx.
Shipping charges vary depending on your location and do not include taxes or duties. Shipping costs will be provided during checkout. Please be advised: There may be additional import fees or duties for shipments coming into your country. Customs policies vary from country to country and FragranceByDesigner.com is not responsible for these actions or any reimbursement of Customs fees or taxes. Please contact your local customs office for more information on duties or import fees.
If you have questions regarding an international order or comments please contact Customer Service at contact@FragranceByDesigner.com
For information on how to return international order, please visit Terms & Policy section.
We do not ship to APO/AP addresses.
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I Am Having Problem Placing An Order
If you are having trouble placing your order on our website, please feel free to place a telephone order. Our sales team is ready to place your order over the phone. Our staff does not work on commission, so you will never be pressured. You can reach us at 888-723-6810 from Mon-Fri 8AM-5PM (EST).
For International Orders: please send us email to Order@FragranceByDesigner.com with your request.
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Can I Place My Order Over The Phone?
You can order any of Fragrance By Designer products over the phone. Our sales team is ready to place your order. Our staff does not work on commission, so you will never be pressured. You can reach us at 1-888-723-6810 from Mon-Fri 8AM-5PM (EST).
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How Can I Check The Status Of My Order?
If you provided a valid email address when you ordered, you will receive two emails:
• The first confirms your order.
• The second confirms your shipment. If the order has shipped by UPS or Federal Express, you will receive a link for tracking your package.
If you are unable to track your order please send us e-mail to: TrackOrder@FragranceByDesigner.com or call our customer service line.
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When Will My Order Arrive?
All orders for in stock items placed by 5PM (EST) (Monday-Friday) are usually shipped within 24 - 48 hours (except holidays). Orders received on Saturday and Sunday are usually processed by Monday.
Estimated Overall Delivery Time:
- Ground - Standard Shipping: 5-9 business days
- Express U.S. Shipping: 3-4 business days
- Alaska/Hawaii: 4-6 business days
- Puerto Rico/Mexico/Canada: 8-12 business days
- All Other Countries: typically take 10-21 business days
OVERALL DELIVERY TIME EXCLUDES WEEKENDS AND U.S. HOLIDAYS.
Please allow one extra business day* if a holiday falls on or between the order date and expected delivery date. For more information on shipping times, go to Shipping section.
If your product is on backorder for more than a week you will be notified.
*Business Days: Monday - Friday, excluding federal holidays within the United States.
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I Believe My Order Is Late
When trying to estimate when a package will be delivered, you should consider the following:
- Credit card approval must be received prior to processing your order.
- Shipping only occurs on business days – Monday through Friday excluding holidays.
- Expedited delivery is not available on Saturday or Sunday.
- Orders shipped outside the U.S.: Some countries may hold packages in Customs for a period of time as much as 2-3 weeks. Fragrance by Designer is not responsible for Customs delays.
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What Happens When An Item Is Out Of Stock?
When an item(s) you ordered is out of stock we will notify you immediately via e-mail. We do not ship partial orders; instead we will hold your order up to five days. As soon as we receive your backordered item(s) we will ship the complete order immediately.
If the product does not come in within 5 days you can choose:
a) We can ship the available items of your order. Your credit card will be charged for the products we ship only. If the total of your order falls below the minimum needed for free shipping due to a back ordered item not being available, you will still receive the free shipping.
b) If you’ve realized that you cannot wait for the back ordered item, send an email to cancel@FragranceByDesigner.com . Once you have submitted your cancellation request you will receive an e-mail confirming that your back ordered item has been canceled. If the cancellation request is received before an item has been shipped you will be refunded the cost of the item. In your e-mail, please include your full name.
Please contact Customer Service Representative if you have any questions.
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What To Do If I Receive A Product That I Did Not Order?
What To Do If A Product Is Missing In My Order?
We sincerely apologize for any inconvenience.
Before you send us an e-mail with your request, please verify your order by following the instructions below:
- Review the ordering confirmation email that you received from Fragrance By Designer.com shortly after you placed your order.
- Verify the correct item(s) listed in the original ordering confirmation email, and compare with the order you received.
- If the item(s) that you received is not listed or is missing, please e-mail us at the following address: order@FragranceByDesigner.com
In your e-mail, please include the following information:
- Your order number
- Full name
- Phone number
- If applicable, the item number and name of the product you received by mistake
- If applicable, the item number and product that is missing in your order
- Whether you prefer a refund or a replacement order
Our Customer Service Department will respond to your message as quickly as possible.
If the item you received is listed on the order, then the product will need to be returned to Fragrance By Designer. For instructions on how to return your item click the “How to Return a Product” link.
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What Are My Payment Options?
Fragrance By Designer accepts the following:
- Visa
- MasterCard
- American Express
- Discover
- Paypall
- Google Checkout
- Foreign Orders: International Credit Card, Paypall or Google Checkout
When using your credit card, please make sure to include your name exactly as it appears on the card, and your address as it appears on your billing statement. Also, please include your phone number to aid in shipping.
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Does The Total Displayed In My Shopping Cart Include Taxes?
One of the best things about buying through Fragrance By Designer is that we do not have to charge sales tax, with one exception: orders shipping to destinations in Georgia will be subject to 7% sales tax.
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Coupon Usage
Only one coupon or special offer can be redeemed at any one time.
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How Can I Be Sure That My Personal Information Is Safe and Confidential at Fragrance By Designer?
When you place an order at Fragrance By Designer, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet.
We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our web site database so it isn't connected to the Internet, to keep it safe from hackers.
• We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
• We urge you to protect your own privacy. We recommend that you do not share personal information with anyone in an unsolicited phone call or e-mail.
We at Fragrance By Designer recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience and to communicate with you about products, services, and promotions. We do not e-mail you unless you have shopped with us or have added you e-mail to our email club list. We protect your account information against unauthorized access or release. We do not share any identifiable personal information to any third party, unless legally required to do so. Click here for complete information on Security & Privacy.
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Can I Get Free Shipping With My Order?
FREE STANDARD SHIPPING: For a limited time only, Fragrance By Designer is offering FREE standard shipping on orders* $59 and over (The $59.00 total is calculated BEFORE any promotion or coupon deductions, gift wrap charges sales taxes). Sales taxes apply to Georgia customers ONLY). Free shipping offer applies to orders shipping within the contiguous 48 US States. See Alaska and Hawaii section for shipping information.
*Note Fragrance By Designer reserves the right to cancel this offer on extremely large and heavy orders.
Additional shipping fees may also be applied to items that require special delivery or handling.
For standard shipments totaling less than $59, please visit our shipping section for shipping rates.
Shipping Options & Rates & Delivery Time.
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What Are My Shipping Options?
You can choose from a variety of shipping options for your order. Shipping costs are based on the shipping service level you choose. For complete shipping options information please click the link Shipping Options & Rates & Delivery Time.
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How Can I Track My Order?
When your order ships, you will receive a “Shipping Confirmation E-mail” stating that your order has shipped. If the order has shipped by UPS or Federal Express, you will receive a link for tracking your package
Allow up to one business day after your order has shipped for the tracking information to appear.
Please be aware that standard shipments are sent via "Delivery Confirmation" and therefore, do not have day-to-day updates in the same manner as a package sent via UPS or Federal Express. Please be assured that your package has been shipped, and that typically standard shipments do arrive within 5-9 business days.
If your order has not arrived by the expected delivery date contact: TrackOrder@FragranceByDesigner.com
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Do You Ship Outside The USA?
FragranceByDesigner.com offers international shipping to over 30 countries worldwide via USPS, DHL or FedEx. For information visit our Shipping section. We do not ship to APO/AP addresses.
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What Is The Fragrance By Designer Return Terms & Conditions?
For information on returns, please visit our Terms & Policy section.
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How Do I Return A Product?
Fragrance By Designer will be happy to take back your unopened merchandise in its original condition, including packaging within 30 days of receipt if you are not satisfied. To return a product and get more information on returns, please visit our Terms & Policy section.
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How Do I Cancel Or Modify My Order?
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, no further changes can be made. You must email cancel@FragranceByDesigner.com to cancel or make any changes to your order once is has been placed. We will notify you by email message if we were able to confirm the cancellation.
If the order has been sent to Warehouse, and enters the shipping process we are unable to cancel or modify your order. You can return your item(s).
If you do not return the goods within 30 days of receipt, you will be deemed to have accepted the goods, at this point the sale is final.
For more information on returns, refer to the Term & Policy section under “How to Return an Item”.
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What If My Order Arrives Damaged?
How To Get A Replacement For Damaged Or Defective Item?
We will be happy to replace the damaged/defective item(s) in your order. In some cases, we may request that you send the damaged/defective item(s) back to us, while in other cases we will request that you dispose of the item(s) appropriately. Please do not throw away your damaged/defective item(s) until you have spoken with a Customer Service Department. To have this issue resolved in the most time efficient manner, we ask that you contact a Customer Service Department by e-mailing us using the following address:
contact@FragranceByDesigner.com
In your e-mail, please include the following information:
- Your order number
- Full name
- Phone number
- The item number and name of the product you received damaged or defective.
- Whether you prefer a refund or a replacement order.
Our Customer Service Department will respond to your message as quickly as possible.
For further clarification on our return policy refer to the Terms & Policy section.
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How And When Can I Reach A Customer Service Representative?
Your satisfaction is our primary concern. If you have questions, we are here to help.
Please contact our Customer Service Representative by phone from
Monday - Friday 8am-5pm EST
(Excluding federal holidays within the United States.)
Call Fragrance By Designer toll-free at 888-SCENT10 (723-6810) with any questions you might have.
Or, contact Fragrance By Designer anytime by e-mail: contact@FragranceByDesigner.com
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E-mail Fragrance By Designer
contact@FragranceByDesigner.com
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About Fragrance By Designer
Fragrance By Designer.com is here to offer customers and users with the highest quality goods and service.
We carry a large selection of best selling Women’s fragrance, Men’s fragrance, as well as the finest skincare products at competitive prices.
Shop safely on our secure website, Fragrance By Designer guarantees the quality and 100% authenticity of its products. Our products can be purchased online 24 hours a day, 7 days a week.
Happy Shopping!
From Fragrance by Designer Team
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Fragrance By Designer Products Are 100% Guarantee
We guarantee that all products purchased from Fragrance By Designer are 100% authentic and original. Fragrance By Designer’s prices are discounted from the suggested retail prices.
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Children Under 13
Protecting the privacy of the very young is especially important. For that reason if you are under 13 years old you may not register and provide any personal information on FragranceByDesigner.com. If we find such information we will delete it from our database and send you a message.
This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.
Our site is not designed for children. If you are under 13 years of age and wish to make a purchase, Please ask a parent or responsible adult to order it for you.
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Product Information
All products and companies referred to in this website are trademarks or registered trademarks of their respective companies or mark holders.
Fragrance By Designer is an Internet retailer, and has focuses on providing customers and users with the highest quality goods, with excellent customer service. We have provided access to useful information about our products and hope to create a very pleasant cyber shopping experience. All of the products purchased from this website should be used in accordance with the manufacturer's instructions, precautions and guidelines.
The information contained in this website is provided “as is” without warranty of any kind. We do not warrant that product descriptions and other content on this site are current, reliable, error-free, or accurate. You may, as your sole remedy, return in unused condition any product found not to be as described. Your use of this website is at your own risk.
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Disclaimer
Fragrance By Designer reserves the right to make changes to its website and these disclaimers, terms and conditions at any time.
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How do I Unsubscribe from E- mailings?
To unsubscribe from future special offer emails just send us an email at unsubscribe@FragranceByDesigner.com from the email address which you would like unsubscribe.
Your request will be processed and the email address will be removed from the Fragrance by Designer email list as soon as possible.
If you wish to receive emails in the future, you may rejoin by submitting again your email on “Subscribe to Our Email Club” website toolbar at the bottom of this website.
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